Back to websiteCOMMON QUESTIONS

Everything you need before the keys.

Quick answers about booking, licences, collection, fuel, extra drivers and cancellations.

Can drivers under 25 rent?

Yes. Eligible drivers aged 18–75 are welcome. Everyone has the same $4,500 standard excess.

What Damage Cover is included?

Standard Damage Cover is included in the rental price for authorised drivers on sealed roads, subject to the complete rental agreement. It covers the rental vehicle, theft or attempted theft and third-party property damage, with a $4,500 excess for each separate incident.

Is the $200 deposit the insurance excess?

No. The $200 refundable security deposit and the $4,500 Damage Cover excess are different. The deposit is held for return conditions and other properly chargeable amounts; it does not cap the amount payable after damage, an incident or a breach.

Will someone meet me when I collect the car?

No. Every Bubblegum Cars pickup is self-service. Go directly to your booked car in the Bubblegum Cars spaces at Bounce at your pickup time—there is no counter, reception check-in or staff meet-up.

Where do I collect the car?

Pickup and return are at the Bubblegum Cars spaces at Bounce on Magnetic Island. When you arrive, go straight to your booked car and follow the secure photo-upload instructions in your email or booking portal.

Why haven’t I received my lockbox code yet?

That is normal before pickup. Your booking confirmation is sent when you book, but the lockbox code is deliberately held until collection time. The six-photo uploader is sent near pickup. From five minutes before pickup, the code is emailed automatically as soon as payment, bond, driver setup and all six photos are complete. If you finish after that time, the code follows as soon as the checks pass.

Can someone else drive?

Yes—add up to four additional drivers for $10 each per booking. Every driver uploads the front and back of their licence, completes declarations and signs individually before driving.

How is a rental day charged?

Each started 24-hour period is charged as another day. A rental of 24 hours or less is one day; 24 hours and one minute is two days.

How is the $200 deposit refunded?

The full $200 deposit is refunded to the original payment method after staff check the returned car, provided it is returned on time to the Bubblegum Cars spaces in the Bounce car park, with a full fuel tank and no new damage. If an agreed return is after 6:00pm and the island fuel stations are closed, Bubblegum Cars’ after-hours refuelling arrangement applies. Refunds are normally initiated after inspection and may take 5–10 business days to appear, depending on the bank.

Can I extend or cancel?

You can automatically extend in the portal when the car remains available, including the required 30-minute turnaround, and pay online. Online cancellation is free only when more than 24 hours remain before pickup.

Are the cars automatic?

Yes. All six cars are automatic and right-hand drive.